Last updated: June 2026

Interactive Tutorial Engine: Step-by-Step Help Right on the Screen

The Interactive Tutorial Engine puts Ikhana on the screen as a live trainer. She walks users step by step through any feature, points to exactly where to click, plus explains what each field does, all while they work.

Ikhana is not a static help icon. She is your on-screen trainer, there the moment you need her, pointer ready.

She guides you step by step through every feature, showing exactly where to click and what each field does. Whether you are onboarding a new hire or rolling out a new process, learning happens fast and without the frustration.

Ikhana, the FireFlight on-screen trainer character
What is the Interactive Tutorial Engine? It is FireFlight's built-in trainer, Ikhana, who guides users step by step through any process right inside the system. She points to the next click and explains each field as you go, so onboarding happens by doing, not by watching a video. In June 2026 that means new hires get productive faster.

See it on your own workflows. Not a canned demo.

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Why does traditional training fade so fast?

Someone sits through an onboarding session or a stack of videos, nods along, then forgets most of it by the time they actually need it. Training that happens before the work rarely survives contact with the work. Three weeks in, they are guessing or asking a colleague.

Hunting through a manual is no better. Nobody pauses mid-task to flip through a PDF for the one step they are unsure about. In 2026, when a team is expected to pick up a new tool and keep moving, training that lives outside the system is training that gets skipped.

The Interactive Tutorial Engine moves the training into the work. Ikhana walks the user through the actual process, on the actual screen, the moment they hit it. Learning happens by doing, so it sticks.

How does the engine teach while people work?

Ikhana runs as a live, on-screen trainer. Hover a field and she tells you what it is for and how to fill it. Start a process and she leads you through it step by step, pointing to the next action so nobody has to guess what comes next.

Because the guidance is built in, it stays consistent. Every employee gets the same accurate, current instructions, whether they started today or two years ago. A system tour gives quick orientation, and the step-by-step walkthroughs cover onboarding and any new feature you roll out.

Most deployments run in weeks, not months. The engine layers onto the apps your team already uses, so the training shows up exactly where the work does. The team stops waiting on a trainer to be free.

Step-by-step process tours Desktop and tablet support Centrally updated walkthroughs

How does the engine keep training consistent and current?

The Interactive Tutorial Engine runs inside the same platform as your data, hosted by Phoenix Consultants Group, so the guidance respects the same role-based access as everything else. A user is walked through the screens they can reach.

Because the instructions update centrally, every employee sees the same current walkthrough, not a version that drifted out of date on someone's desktop.

What does the Interactive Tutorial Engine give your team?

  • Instant field guidance the moment you hover a field.
  • Help that stays on-screen during the task.
  • Step-by-step process tours for onboarding and new features.
  • A built-in system tour for quick orientation.
  • The same accurate, current instructions for every employee.
  • Plain-language explanations of every field.
  • Learning by doing, reinforced through real actions.
Our technicians completed onboarding 3x faster thanks to the Interactive Tutorial Engine. It is like having a full-time trainer on every screen.
Training ManagerWestern Fabrication Group

Built by people who answer the phone

Phoenix Consultants Group has built custom software since 1995. About a third of that work has been operations and compliance tracking for environmental and industrial firms, where a half-trained user on a live system is a real liability. The Interactive Tutorial Engine comes from that experience.

The same platform also adds AI reporting alongside the training. Once a user knows the screen, they can ask a plain-English question and get an answer from live data, with no canned report and no waiting on IT. Most deployments still run in weeks, not months.

What changes operationally after deployment?

  • New hires reach productive work in days, not weeks.
  • Everyone learns the system the same way.
  • Fewer mistakes because help arrives mid-task.
  • No trainer has to be free for someone to learn.
  • A new feature ships with its own walkthrough.
Ikhana guide character
Choctaw Heritage

Ikhana means to know

Ikhana means to know in Choctaw. As a Choctaw-owned company, PCG named its trainer to reflect the values it holds: clarity, teaching, plus cultural respect.

She is the face of the Interactive Tutorial Engine, carrying that meaning onto every screen she guides a user through.

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Frequently Asked Questions

What is the Interactive Tutorial Engine?
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It is FireFlight's built-in training system, driven by Ikhana, an on-screen guide. She walks users step by step through any process inside the system, pointing to each action and explaining each field as they go. Training happens in the work, not before it.
How is this different from videos or a manual?
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Videos and manuals teach before the task and fade by the time it matters. The engine teaches during the task itself. Every action is reinforced by doing it, so users learn in real time on the real screen instead of recalling a video later.
Does every employee get the same training?
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Yes. The instructions are built into the system, so every employee gets the same accurate, current walkthrough. There is no drift between what one trainer covered and what another skipped, and updates reach everyone at once.
Can it help with onboarding new hires?
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Yes. Step-by-step process tours are made for onboarding, and a built-in system tour gives quick orientation. One client onboarded technicians three times faster using the engine instead of a live trainer on every screen.
Does the training stay current when the system changes?
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Yes. The walkthroughs update centrally, so when a process or a feature changes the guidance changes with it. A user never follows steps that no longer match the screen in front of them.
How long does it take to set up?
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Most deployments run in weeks, not months. The engine layers onto the apps your team already uses, so there is nothing new to install to start learning. Setup includes building the tours around your workflows.
Allison Woolbert
Allison Woolbert
Principal, Phoenix Consultants Group

Allison has built custom software since before Phoenix Consultants Group opened its doors in 1995. Across 31 years she has delivered more than 500 applications, with about a third of that work in compliance and operations tracking for environmental and industrial firms. She answers the phone herself.

phxconsultants.com fireflightdata.com

Phoenix Consultants Group. Founded 1995. FireFlight Data Systems is PCG's hosted platform. Last updated June 2026.

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Ikhana is more than a help feature, she’s like having a full-time trainer on every screen. Whether you’re entering data, generating a report, or exploring a new module, she’s right there pointing the way, keeping your work flowing smoothly.

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