Returns fall apart when nobody owns the paperwork. A defective shipment goes back to a vendor, someone promises a credit, and three weeks later no one can prove the return happened. The money is owed, but the record that would claim it does not exist.

It runs both directions. A customer RMA without a clear reason or resolution turns into a refund argument, and a vendor return without an RMA number turns into a credit you never collect. In 2026, with margins thin, an undocumented return is money walking out the door.

Returns and RMA Processing gives every return a record. Reason, approval, RMA number, plus the resolution that closed it. When finance asks where a credit stands, the answer is on the screen.

Each return starts as a tracked request, vendor RMA or customer return, with a reason assigned and a link back to the order it came from. Approval workflows route it to the right person, and an RMA number follows it the whole way.

Every resolution lands on the record, from a credit to a replacement to a repair. The inventory impact and the financial reconciliation are tied in. Returns connect to the specific vendor or customer, so a pattern of bad shipments is visible instead of buried.

Most deployments run in weeks, not months. Your open returns come over clean, and the workflow ties into the PO and inventory tools you already run. The team stops losing credits to missing paperwork.