Last updated: June 2026

Feedback Pulse: Capture a Bug or Idea the Moment It Happens

Feedback Pulse gives users a voice at the exact moment they hit a bug, a frustration, or an idea. One click opens a clean form in a separate tab, so the original screen stays open for reference, screenshots, plus notes.

Can users report a bug without leaving what they are doing? Yes. Feedback Pulse puts a small icon on every screen. One click opens a feedback form in a separate tab, so the original screen stays put for a screenshot or a note. Users log a bug, a suggestion, or praise in seconds. In June 2026 that means issues get caught before they become tickets.
Feedback Pulse form opening beside an active screen

See it on your own screens. Not a canned demo.

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Why does most user feedback never get captured?

A user hits a glitch, mutters about it, and moves on. By the time anyone asks how the system is working, the moment has passed and the detail is gone. The feedback that would have fixed the problem dies at the desk where it happened.

When reporting is a chore, it does not happen. If logging a bug means leaving the task, opening a ticket system, plus re-describing what was on screen, most people just live with the friction. In 2026, the insight you never hear about is the improvement you never make.

Feedback Pulse catches the reaction in the moment. A click on any screen opens a form without closing the work, so the bug or the idea gets logged while it is still fresh. Nothing gets lost to the next task.

How does Feedback Pulse capture feedback in context?

A small icon sits on every screen. Click it and a clean feedback form opens in a separate tab or window, so the original screen stays open behind it. The user can take a screenshot, refer back to what they were doing, plus jot a note, all without losing their place.

Each submission carries its context. The feedback links automatically to the screen or app it came from, and the user marks urgency plus tags the type of issue. From there it routes to the right team by topic or priority, and reporting dashboards break it down by user, app, or screen area.

Most deployments run in weeks, not months. Feedback Pulse layers onto the apps your team already uses, so there is nothing new to open to leave feedback. The team stops guessing where the friction is.

What apps does Feedback Pulse connect to?

Ikhana Embedded GuideIkhana (Embedded Guide)
Work OrdersWork Orders
Interactive Tutorial EngineInteractive Tutorial Engine
Contextual KnowledgebaseContextual Knowledgebase
Custom ReportingCustom Reporting
DashboardsDashboards
Documents HistoryDocuments History
Audit TrailAudit Trail
Email Template ManagerEmail Template Manager
Screenshot capture Routing by topic or priority Feedback reporting dashboards

How is your feedback data protected?

Feedback Pulse runs on the same platform as your data, hosted by Phoenix Consultants Group, so a submission never leaves for a third-party feedback tool. Access is role-based, so feedback routes to the team that owns it.

Because each entry links to its screen and carries a timestamp, a report can always be traced back to where and when it came from.

What does Feedback Pulse give your team?

  • Feedback that opens in a separate tab for uninterrupted task visibility.
  • Bugs, suggestions, or praise logged in seconds.
  • Automatic links to the original screen or app context.
  • Screenshot upload or capture.
  • Notes, urgency marking, plus issue-type tagging on every entry.
  • Routing to teams by topic or priority.
  • Reporting dashboards by user, app, or screen area.
We identified our top 3 friction points in just two weeks using Feedback Pulse, and fixed them before they turned into tickets.
Head of Product EnablementKeystone Mills

Built by people who answer the phone

Phoenix Consultants Group has built custom software since 1995. About a third of that work has been operations and compliance tracking for environmental and industrial firms, where a small friction nobody reports turns into a costly workaround. Feedback Pulse comes from that experience.

The same platform also adds AI reporting on top of the feedback. Your team can ask a plain-English question about which screens draw the most complaints and get an answer from live data, with no canned report and no waiting on IT. Most deployments still run in weeks, not months.

What changes operationally after deployment?

  • A bug gets logged the moment a user hits it.
  • Feedback arrives with the screen it came from.
  • Friction points surface before they become tickets.
  • Each report routes to the team that owns it.
  • You see which screens frustrate users most.
Ikhana guide character
On-Screen Guide

Ikhana shows users how to leave feedback

The same on-screen guide that walks users through every field also points out where to leave feedback. One tap and Ikhana explains the form, so even a first-time user knows their voice will be heard.

Learn more

Frequently Asked Questions

Can users report a bug without leaving what they are doing?
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Yes. A small icon on every screen opens a feedback form in a separate tab, so the original screen stays open behind it. The user can screenshot it, refer to it, plus add a note without losing their place in the task.
What kinds of feedback can people submit?
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Users log bugs, suggestions, or praise in seconds. Each entry can carry a screenshot, a note, an urgency level, plus a tag for the type of issue, so the team receives a complete picture rather than a vague complaint.
Does feedback include where it came from?
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Yes. Each submission links automatically to the original screen or app context. A report tells you not just what went wrong but exactly where, so nobody has to chase the user to reproduce it.
Can feedback route to the right team?
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Yes. You filter and route feedback to teams by topic or priority, so a bug reaches engineering and a feature idea reaches product. Nothing sits in one shared inbox waiting for someone to triage it.
Can we see trends in the feedback?
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Yes. Reporting dashboards break feedback down by user, app, or screen area, so the screens that draw the most complaints stand out. One team found its top friction points in two weeks this way.
How long does it take to get Feedback Pulse running?
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Most deployments run in weeks, not months. Feedback Pulse layers onto the apps your team already uses, so there is nothing new to install to start collecting feedback. Setup includes the routing rules for your teams.
Allison Woolbert
Allison Woolbert
Principal, Phoenix Consultants Group

Allison has built custom software since before Phoenix Consultants Group opened its doors in 1995. Across 31 years she has delivered more than 500 applications, with about a third of that work in compliance and operations tracking for environmental and industrial firms. She answers the phone herself.

phxconsultants.com fireflightdata.com

Phoenix Consultants Group. Founded 1995. FireFlight Data Systems is PCG's hosted platform. Last updated June 2026.

Feedback Without Friction.
Insight Without Delay.

Give users a voice, collect real-world insights, and improve faster  with feedback built right into the workflow.