The operation ran on disconnected systems. Equipment maintenance lived in one place, fuel in another, inventory in a third, plus CRM somewhere else. Oversight meant logging into several tools and hoping the numbers lined up, which they rarely did.

The manual work piled up. Work orders, parts requests, plus warranty tracking were handled by hand, and there was no central history of employee roles, certifications, or rate-based scheduling. Nobody could manage inventory lifecycle or cost at the part level.

On the shop floor there was nothing for rapid intake. A technician documenting a job had no on-site tool, so intake dragged and detail got lost. The fragmentation made accountability nearly impossible.

PCG built a custom, module-based fleet system on FireFlight, combining real-time operations, asset tracking, inventory control, plus maintenance workflows. Work Orders gave technicians mobile job forms with photo attachments and sign-off fields, so a job is documented where it happens.

CRM and Contact Logs centralized crew and client records, Certifications kept technician credentials and training current, plus the Manual Library put service procedures and repair guides on demand. Documents History and Notes History stored timestamped photos, reports, plus field notes, audit-proof.

Inventory Control tracked parts and supplies in real time, and the Materials and Parts List auto-populated per job type. Most deployments run in weeks, not months. Six tools collapsed into one live system.