There was no central view of station partners or program distribution status. Affiliate lists, station metadata, plus delivery formats were tracked by hand, scattered across spreadsheets and email threads that nobody could fully reconcile.

The deadlines were the real risk. Program renewals were tracked offline, so an expiration could slip past unnoticed. Documentation was inconsistent across staff and departments, and reporting meant manual exports reformatted by hand every time.

The legacy tools could not keep up with nationwide operations. They could not grow with the work, and every report was a fresh round of copy and paste. The station needed structure without losing what made it work.

PCG built a custom, module-based system on FireFlight and launched it live in under 10 days, with no disruption to the station's operations. CRM and Contact Logs centralized records for stations, staff, engineers, plus program leads, so partner information lived in one searchable place.

Program data was tied directly to partner records. Automatic renewal alerts replaced the offline tracking that risked missed expirations. Documents reached staff through a single interface, so the inconsistent, department-by-department documentation gave way to one source.

Custom Reporting swapped the manual exports for live dashboards and on-demand reports. Most deployments run in weeks, not months. This one went live in days. The station kept its legacy while gaining a system built for what comes next.