There was no live inventory of devices, licenses, or software installs. Hardware moved between sites and people, but the record lived in spreadsheets and email, so nobody could say with confidence what the organization owned or where it sat.

Work orders were handled by hand with no maintenance history, and tracking which asset belonged to which person or location was inconsistent. Receiving and return workflows lacked accountability, so a device could arrive or leave without a clear trail.

Standing up a new site was slow. Every setup was built from scratch, and omissions slipped through. The organization needed one system instead of scattered tools.

PCG built an IT inventory and maintenance system on FireFlight, tying each asset to a person and a place. Inventory Control tracked parts, software licenses, plus site-based stock in real time, so a device is instantly searchable rather than hunted across spreadsheets.

Work Orders logged, tracked, plus resolved issues with full status and timestamps, while Notes History kept an audit-proof record of field notes and issue comments. CRM and Contact Logs tracked personnel, vendors, departments, plus internal service contacts in one place.

Reusable order templates cut site setups from days to minutes. The Manual Library stored reference documents and repair procedures by asset type. Most deployments run in weeks, not months. Receiving and return workflows finally carry accountability.