TRD GSE

TRD GSE: How FireFlight Transformed Inventory Management for a Multi-Site IT Operation

TD GSE is a ground support equipment (GSE) company providing critical infrastructure support at airports across the country. Their operations require a wide variety of equipment, including radios, flashlights, routers, communication devices, portable power supplies, and other essential IT and support hardware. Although the company’s IT department is relatively small, their equipment is distributed across numerous airports and remote sites, making inventory management extremely challenging.

Prior to FireFlight, TD GSE relied on spreadsheets and fragmented tracking systems to monitor inventory. This approach led to constant confusion and inefficiencies:

Stock levels were unknown until someone physically checked a site.

Equipment often went missing or was unaccounted for.

The IT team had no visibility into who had checked out certain items.

Ordering and replenishment were reactive, leading to delays and downtime at critical airport operations.

Consolidated reporting for management was nearly impossible, resulting in poor decision-making.

The small IT team was overwhelmed by requests from multiple locations, trying to reconcile equipment movements while maintaining operations. This led to misplaced equipment, delayed repairs, and frustrated personnel at airports relying on critical tools to support operations.

FireFlight Solution

FireFlight provided TD GSE with a centralized platform that unified inventory management, equipment tracking, and personnel assignments across all sites:

Real-Time Inventory Tracking: Every piece of equipment, from radios to routers and flashlights, was tagged and logged in FireFlight, with live updates as items moved between sites or were checked out.

Personnel Assignment & Accountability: Employees at each site could check out and return equipment through FireFlight, ensuring accountability and a clear record of who had which items.

Stock Level Monitoring:FireFlight displayed stock levels in real-time at each airport or site, helping the IT department quickly identify shortages or excess inventory.

Loss Prevention:Items that went missing or were delayed in return were quickly flagged, allowing management to take action and reduce losses.

Consolidated Reporting: Management could view inventory across all sites, see utilization rates, track lost or damaged items, and make informed decisions about ordering and allocation.

Workflows & Maintenance Tracking: Equipment requiring maintenance, updates, or testing could be scheduled and monitored within FireFlight, ensuring all items were operational when needed.

Ease of Use for IT Team:FireFlight streamlined operations for the small IT department, reducing time spent on manual reconciliations, spreadsheets, and cross-site communications.

Impact

Full visibility into inventory at every site, reducing lost or misplaced equipment.

Faster response times for replenishment and maintenance requests.

Clear accountability for every checked-out item, eliminating disputes over missing equipment.

Optimized allocation of equipment, ensuring critical tools are available where and when needed.

Reduced workload on the small IT department, allowing staff to focus on strategic IT initiatives instead of chasing equipment.

Consolidated data provided actionable insights for operational decisions and long-term planning.

With FireFlight, TD GSE transformed their multi-site inventory management from a reactive, chaotic process into a streamlined, efficient operation.

The IT department, despite its small size, gained full control and visibility, ensuring all equipment was properly tracked, maintained, and available to support critical airport operations.