SMS Template Manager – Fast, Consistent Messaging at Scale

Keep your teams and clients informed with professional, standardized text messaging. The SMS Template Manager app lets you build reusable SMS templates that integrate across your system — so you can send reminders, confirmations, and alerts quickly without compromising clarity or tone.

Run Smoother. Grow Smarter. Fireflight Delivers.

The bigger your business gets, the harder it is to see clearly — unless everything works together. Fireflight delivers full visibility, real-time control, and frictionless scaling in one platform.

Don’t outgrow your tools.

Upgrade your foundation.

Integrated Apps

The SMS Template Manager integrates directly with:

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Work Orders
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Contact History
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Notes History
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 Certifications

Message in a Click — and Say It Right Every Time

Predefine your most important texts and eliminate the need to retype the same instructions, alerts, or confirmations over and over again. SMS communications become faster, more compliant, and more consistent.

Key Features

Centralized library for SMS templates

Dynamic tags for personalization (e.g., [Contact Name], [Site])

Assign templates by function, team, or app

 Supports short-code compliance

Set default templates for specific workflows (e.g., job reminders, credential alerts)

Audit trails of messages sent via templates

 Integration with bulk messaging or one-off text sends

Everything you Need All in one Platform

Compatible Systems

The SMS Template Manager supports outbound communication within:

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WFM (Workforce / Workflow Management)
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 ERP(Enterprise Resource Planning)
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Compliance Management System
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Field Service Management (FSM)
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Client Portal or Self-Service System
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 Customer Relationship Management (CRM)
“With a click, we notify 100+ techs about schedule changes — no calls, no confusion.”
— Field Ops Supervisor
Multi-Site Service Firm

Text Faster. Stay Aligned. Communicate Clearly.

Unlock SMS at scale with messages that speak your voice.