// MODULE: CRM & CONTACT LOGS

Organize People, Track Interactions, and Build Institutional Memory

FireFlight’s CRM & Contact Logs module goes beyond names and numbers. It provides a flexible framework to manage your contacts—people, companies, and stakeholders—and track every interaction, email, meeting, or note across your entire team.

This module is required for the system to function. It forms the foundation for user authentication, identity, and integrations across nearly every module.

Core Features

• People and organization records with custom fields
• Address, phone, email, social, and website tracking
• Activity and contact logs (calls, meetings, tasks, outreach)
• Relationship linking (e.g., staff to employer, donors to programs)
• Document and communication attachments
• Custom tagging, grouping, and segmentation

Common Use Cases

• Stakeholder and partner management
• Case or program participant history
• Donor and funder relationship tracking
• Vendor or consultant engagement logs
• Internal communication documentation

Commonly Linked Modules

• Notes History – Audit-proof logging of comments and follow-up tasks
• Documents History – Timestamped uploads and version control of attachments
• Certifications – Credential tracking tied to contact records

All contacts are fully integrated across modules—appearing in scheduling, task assignment, reporting, and beyond. You’ll never lose track of who did what—or when.