When Spreadsheets Collided, FireFlight Brought Order
A multi-site agency was drowning in disconnected data-spread across 15+ spreadsheets, siloed inboxes, and paper forms. Inconsistent information made it impossible for leadership to access reliable, unified data for decision-making or compliance oversight.
The Challenges
Duplicate and conflicting data across departments
Manually compiled reports using hand-filtered Excel exports
No shared system for people, projects, or documentation
The Fireflight Solution
We delivered a fully integrated system using these FireFlight modules:
Document Compilance
Enforced validation and appoval workflows for required forms
Email & SMS Integration
Automated notifications and reminder triggers for reporting deadlines
Scheduling & Dispatch
Scheduled credentialed professionals for assignments and compliance reviews
Credentialing
Automated qualification workflows and expiration tracking
Audit-proof logging of session notes and staff comments
Centralized participant and stakeholder records with contact history
Timestamped uploads of grant documents and deliverables
Managed billing and resolved payroll discrepancies for credentialing services
The Outcome
One source of truth for all operations and compliance data
Increased data accuracy and staff accountability
Reduced reporting prep from 2 weeks to 20 minutes
Executive leadership finally had visibility into field operations