Centralized IT Asset Management Across Muti-Site Operations
A growing organization needed to centralize tracking for IT hardware and software across multiple locations. Their legacy process involved spreadsheets, emails, and disconnected purchasing visibility across assets, orders, personnel, or site deploymens.
The Challenges
No live inventory of devices, licenses, or software installs
Manual work order handling and no record of maintenance history
Inconsistent tracking of which asset belonged to which person or location
Site setups were time-consuming and prone to omissions
Receiving and return workflows lacked accountability
The Fireflight Solution
We delivered a robust IT inventory and maintenance system using FireFlight, configured to:
:
Log, track, and resolve issues with full status and timestamps
Track personnel, vendors, departments, and internal service contacts
Audit-proof logging of field notes and issue comments
Real-time tracking of parts, software licenses, and site-based stock
Store reference documents, how-tos, and repair procedures by asset type
Automate install procedures and recurring PMs by template
Site & Location Management
Organize assets and tasks by facility or office
IT Management
Assets tied to location, user, warranty, and maintenance history
The Outcome
Every asset is now linked to a person and a place—instantly searchable
IT requests and maintenance are automated, documented, and assigned
Site setups reduced from days to minutes using reusable order templates
Compliance improved with clean data and full audit trails for all transactions