Contact History – Every Interaction, Always Within Reach
Know exactly who spoke, what was said, and when it happened — across every department. The Contact History app logs and centralizes all touchpoints between your organization and external contacts, giving your team the historical context needed to communicate smarter and act faster.
Fast, Flexible, Factory-Smart: Discover the Modular System Built for You
With FireFlight’s resource planner, you get a comprehensive view of labor, equipment, and tooling across multiple projects. Assignments auto-balance based on capacity and priority, and the system flags any overloads or idle time. Budget vs. actual labor costs update in real time, highlighting efficiency gaps. Scenario modeling helps you test “what-if” staffing plans before committing. Optimize utilization and keep projects profitable.
Watch the video to see how FireFlight enhances your resource planning.
Automated compliance workflows guide every step of your regulatory and safety audits. FireFlight’s built-in checklists, digital sign-offs, and audit trails capture every action, from machine maintenance to staff certifications. Non-conformance triggers corrective-action alerts and follows through until resolution. You’ll breeze through audits without scrambling for paperwork—and stay compliant with confidence.
Watch the video to see how FireFlight enhances your compliance readiness.
Integrated Apps
Contact History integrates seamlessly with:
The Full Picture, All in One Place
Whether it’s a phone call, site visit, email, or service note — every interaction is tracked and tied to the contact it relates to. This keeps your teams aligned and ensures no detail is ever lost across handoffs or department changes.
Key Features
Centralized log of all communications per contact
Automatically links to related records (clients, projects, tasks)
Track method of contact (email, phone, in-person, etc.)
Time-stamped entries with team/user attribution
Filter by date range, contact name, project, or department
Add notes, outcomes, and follow-up flags for each entry
Visibility controls for sensitive or private communications
Integrates into contact and client views across the system
Your Personal Guide on Every Page
From the first click to the final step, Ikhana, your on-screen tutor, shows you how it all works. Every field, every button, every page – explained with clarity, just a tap away.
Help Where You Need It - Instantly!
Compatible Systems
Contact History powers visibility and continuity in:
Turn Every Conversation into a Connected Record
When your team is aligned, your clients feel it.