Ground Support Equipment (GSE) Management System for Airport Operations
Overview
We developed a specialized Ground Support Equipment (GSE) management platform to support ground operations at airport terminals, helping manage the full lifecycle of GSE assets — from deployment and maintenance to inventory tracking and personnel assignment:
Fleet tracking of tugs, belt loaders, air starters, GPUs, and more
Parts & maintenance inventory management
Personnel management with shift assignments and certifications
Real-time location and service status visibility
Preventive maintenance scheduling and compliance
Role-based access across departments and operations
Designed for airport operators and aviation contractors, the system centralized all ground operations data into a single platform and replaced fragmented tracking spreadsheets and disjointed communication workflows.
The Challenge
Ground operations teams were managing a complex, multi-terminal fleet using outdated tools such as:
Whiteboards, spreadsheets, and static databases
Manual check-in/out processes
Fragmented communications between maintenance, dispatch, and shift leads
This led to key challenges:
Poor real-time visibility into equipment status and location
Missed preventive maintenance cycles, resulting in breakdowns and downtime
Missed preventive maintenance cycles, resulting in breakdowns and downtime
Lack of accountability around personnel assignments, vehicle use, and inspection logs
No way to track service history or generate performance reports across facilities
The Solution
We designed and implemented a modular GSE fleet management system using modern web technologies and a scalable backend. The solution gave airport operations a centralized command center to track, deploy, and maintain ground support assets.
Core Modules & Features
Equipment Fleet Manager
Real-time status tracking for every piece of ground equipment
Custom attributes for equipment type, condition, location, assigned gate, and availability
QR/barcode integration for check-in/out, inspections, and service recordsInventory Control
Manage parts, consumables, and tools by location
Min/max thresholds, reorder alerts, and inventory audit logs
Tied to maintenance records for automatic part consumptionMaintenance & Service Scheduler
Preventive maintenance logic based on usage hours, mileage, or calendar intervals
Work order creation and tracking with status, assignments, and technician notes
Service history reports and compliance logsPersonnel Manager
Assign operators, techs, and supervisors by shift or equipment group
Store credentials, certifications, and training expiration dates
Performance and usage logs linked to equipment assignments
Reporting & Dashboard
Live operational dashboard for active equipment, OOS units, and service queues
Custom filters by terminal, equipment type, or service category
Exportable reports for compliance, usage, and downtime metricsKey Innovations
Modular architecture with independent subsystems for equipment, inventory, and staff
Real-time status updating and mobile-friendly inspection workflows
Smart maintenance triggers based on usage data, not just time intervals
Unified data access for maintenance, dispatch, and operations leadersResults & Impact
- Gained real-time visibility into 100% of GSE inventory and location
- Cut maintenance-related downtime by 40% through predictive scheduling
- Improved inventory accuracy with automated part consumption tracking
- Streamlined shift transitions and personnel accountability
- Enabled data-driven planning for capital replacement and utilization improvements
Technology Stack
| COMPONENT | TECHNOLOGY |
|---|---|
| Frontend | Razor Pages, JavaScript, Bootstrap |
| Backend | .NET Core / C# |
| Security | Role-based access control, encryption at rest |
| Email/SMS | SMTP for alerts, optional Twilio integration |
| Database | SQL Server |
| Hosting | IIS with on-premise or cloud deployment support |