Case Study – Field Service
CASE STUDY: FIELD SERVICE OPERATIONS
From Whiteboards to Real-Time Field Tracking in 10 Days
Case Study: Field Service
A regional maintenance and inspection company was managing crew schedules on dry erase boards and spreadsheets—leading to lost jobs, double bookings, and zero visibility into active fieldwork.
The Challenges
Lost revenue from missed follow-ups and incorrect labor logs
No documentation of job completion or timestamps
The Fireflight Solution
We delivered a tailored solution using these FireFlight modules:
Scheduling & Dispatch
Centralized daily and weekly dispatch views by crew and region
Work Orders
Mobile-friendly job forms with photo attachments and sign-off fields
CRM/Contact Logs
Centralized crew and client records
Custom Checklists
Guided mobile forms for inspections and sign-offs
Manual Library
On-demand access to service procedures and repair guides
Site & Location Management
Assign jobs and equipment by facility and zone
Documents History
Timestamped storage of photos, reports, and certificates
Notes History
Audit-proof logging of field notes and issue comments
Inventory Control
Real-time tracking of parts and supplies
Materials & Parts List
Pre-built material lists auto-populated per job type
Certifications
Ensured technician credentials and training were up to date
The Outcome
100% adoption by field technicians within 3 days
Related Workspaces
Scheduling & Dispatch
Centralized daily and weekly dispatch views by crew and region
Work Orders
Mobile-friendly job forms with photo attachments and sign-off fields
CRM/Contact Logs
Centralized crew and client records
Custom Checklists
Guided mobile forms for inspections and sign-offs
Manual Library
On-demand access to service procedures and repair guides
Site & Location Management
Assign jobs and equipment by facility and zone
Documents History
Timestamped storage of photos, reports, and certificates
Notes History
Audit-proof logging of field notes and issue comments
Inventory Control
Real-time tracking of parts and supplies
Materials & Parts List
Pre-built material lists auto-populated per job type
Certifications
Ensured technician credentials and training were up to date
