Case Study – Healthcare
// CASE STUDY: HEALTHCARE & CREDENTIALING
Credential Tracking That Ended Spreadsheet Chaos and Missed Renewals
A regional healthcare provider was juggling spreadsheets, PDFs, and sticky notes to manage physician credentials and certification renewals. Audit season meant panicked scrambles—and failed compliance benchmarks.The Challenges
- No centralized record of credentials, expiration dates, or renewal documents
- Supervisors had to manually email reminders to staff
- Credentialing status was unknown until problems surfaced
- Audit prep required days of manual document collection
The FireFlight Solution
We deployed a fully-featured credentialing and compliance system using these FireFlight modules:- CRM / Contact Logs : Centralized physician and staff profiles with role tracking
- Documents History : Timestamped uploads of credentials, certifications, and supporting paperwork
- Notes History : Audit-proof logging of review comments and change notes
- Credentialing : Automated workflows for qualification tracking and expirations
- Email & SMS Integration : Automated reminders at 90, 30, and 7 days before expiration
- Document Compliance : Enforced upload validation and multi-step approval gates
- Custom Reporting : Dashboards for HR to monitor expiring or missing credentials in real time
The Outcome
- Reduced audit prep from 3 days to 45 minutes
- Zero missed credential renewals in the first year
- Supervisors and HR aligned around real-time data
- Clear documentation trail for every renewal or upload
“We passed our next audit with no findings.”
— Director of Operations, Training & Credentialing Program.
This system was built using FireFlight for secure record management and role-based access control.
