Case Study – Field Service
// CASE STUDY: FIELD SERVICE OPERATIONS
From Whiteboards to Real-Time Field Tracking in 10 Days
Case Study: Field Service
A regional maintenance and inspection company was managing crew schedules on dry erase boards and spreadsheets—leading to lost jobs, double bookings, and zero visibility into active fieldwork.
The Challenges
- No unified job calendar—each supervisor had their own spreadsheet
- Technicians received assignments by text or phone call
- No documentation of job completion or timestamps
- Lost revenue from missed follow-ups and incorrect labor logs
The FireFlight Solution
We delivered a tailored solution using these FireFlight modules:
- Scheduling & Dispatch : Centralized daily and weekly dispatch views by crew and region
- Work Orders : Mobile-friendly job forms with photo attachments and sign-off fields
- CRM / Contact Logs : Centralized crew and client records
- Custom Checklists : Guided mobile forms for inspections and sign-offs
- Manual Library : On-demand access to service procedures and repair guides
- Site & Location Management : Assign jobs and equipment by facility and zone
- Documents History : Timestamped storage of photos, reports, and certificates
- Notes History : Audit-proof logging of field notes and issue comments
- Inventory Control : Real-time tracking of parts and supplies
- Materials & Parts List : Pre-built material lists auto-populated per job type
- Certifications : Ensured technician credentials and training were up to date
The Outcome
- System launched in under 10 days with zero disruption
- 100% adoption by field technicians within 3 days
- Dispatch time reduced by 75%
- Revenue leakage stopped with proof-of-service logs
“We went from chaos to total control—in less than two weeks.”
— Operations Lead, Field Services Client.
This system was built using FireFlight for rapid deployment and long-term adaptability.
— Operations Lead, Field Services Client.
This system was built using FireFlight for rapid deployment and long-term adaptability.
