FireFlight Module – Notes History
// MODULE: NOTES HISTORY
Track Decisions, Document Context, and Preserve a Timeline of Actions
The Notes History module provides a structured, searchable way to record internal notes, updates, and observations across your FireFlight system. Each note is time-stamped, user-attributed, and linked to a specific record, delivering full visibility into what happened, when, and why.
Core Features
- Chronological Tracking: View a complete history of notes on any record in timestamped order
- User Attribution: Automatically capture who logged each note and the context in which it was created
- Follow-Up Support: Assign due dates, statuses, and action flags directly on notes
- Visibility Controls: Restrict access to notes by user role, department, or record type
- Universal Attachments: Link notes to any item within your system—contacts, assets, work orders, projects, inventory, and more—for full context
- Searchable Logs: Filter and find notes by keyword, author, record type, or date range
Used In
- Client interaction history and audit trails
- Task and workflow follow-up documentation
- Regulated environments requiring decision logs
- Operational accountability and knowledge handoff
When to Use Comments Instead
For brief, informal remarks or quick team collaboration, choose the Comments module. Comments are lightweight, support role-based permissions, and are ideal for high-level updates, but they don’t include due dates, action flags, or advanced visibility controls.
Optional Integrations
- 👤 CRM / Contact Logs – Log notes alongside contact histories
- 🛠️ Work Orders – Document service logs and resolution steps
- 📦 Inventory Control – Track inventory adjustments and audit notes
- ✉️ Email & SMS Integration – Capture context around communications
More than a comment—this is your system’s memory.
Use Notes History to capture the why behind every action, ensuring traceability and accountability.
