// CASE STUDY: IT MANAGEMENT SYSTEM

Centralized IT Asset Management Across Multi-Site Operations

A growing organization needed to centralize tracking for IT hardware and software across multiple locations. Their legacy process involved spreadsheets, emails, and disconnected purchasing records—making it nearly impossible to maintain visibility across assets, orders, personnel, or site deployments.

The Challenges

• No live inventory of devices, licenses, or software installs
• Manual work order handling and no record of maintenance history
• Inconsistent tracking of which asset belonged to which person or location
• Site setups were time-consuming and prone to omissions
• Receiving and return workflows lacked accountability

The FireFlight Solution

We delivered a robust IT inventory and maintenance system using FireFlight, configured to:

• CRM / Contact Logs: Track personnel, vendors, departments, and internal service contacts
• IT Management: Assets tied to location, user, warranty, and maintenance history
• Manual Library: Store reference documents, how-tos, and repair procedures by asset type
• Inventory Control: Real-time tracking of parts, software licenses, and site-based stock
• Site & Location Management: Organize assets and tasks by facility or office
• Work Orders: Log, track, and resolve issues with full status and timestamps
• Custom Checklists: Automate install procedures and recurring PMs by template

The Outcome

• Every asset is now linked to a person and a place—instantly searchable
• IT requests and maintenance are automated, documented, and assigned
• Site setups reduced from days to minutes using reusable order templates
• Compliance improved with clean data and full audit trails for all transactions